Privacy Policy

1. Introduction

Chemsynth (CDPPL) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cdppl.com, use our services, or interact with us.

This policy complies with the General Data Protection Regulation (GDPR), the Digital Personal Data Protection Act (DPDP Act) of India, and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Request a quote or contact us through our forms
• Subscribe to our communications
• Download our brochures or materials
• Communicate with us via email or phone

This information may include: name, email address, phone number, company name, job title, shipping/billing address, and product requirements or specifications.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, referral sources)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process quotes, fulfill orders, provide documentation (CoA, MSDS, TDS), and deliver customer support
• Communication: Respond to inquiries, send transactional notifications, and provide updates about your requests
• Business Operations: Improve our products and services, analyze website performance, and conduct internal research
• Marketing: Send promotional materials, newsletters, and relevant product information (with your consent where required)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Security: Protect against fraud, unauthorized access, and security threats

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: We are required to process data to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, preventing fraud) while respecting your rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through our cookie consent banner and your browser settings.

Cookie categories include:

• Necessary Cookies: Essential for website functionality (always active)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with business operations (hosting, email delivery, analytics) under strict confidentiality agreements
• Suppliers: When necessary to fulfill your orders and provide required documentation
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and applicable legal requirements.

8. Your Rights

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Limit how we use your data
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at info@cdppl.com.

9. International Data Transfers

If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are intended for B2B and institutional use. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will take steps to delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: